Customer Testimonials

Nolan has recently been assigned to my service appointments, and he consistently provides a thorough breakdown of the recommended services while helping me understand which repairs or maintenance items I should prioritize. I genuinely appreciate this level of transparency and guidance. I have a foundational understanding of most vehicle repairs, but as a woman, it's not always easy walking into a service department feeling confident that you're receiving honest recommendations and not being taken advantage of. Nolan makes that experience much more comfortable. Although I didn't utilize the porter service during this visit, I typically do, and ... Read More

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Google - Nov 10, 2026

Nolan has recently been assigned to my service appointments, and he consistently provides a thorough breakdown of the recommended services while helping me understand which repairs or maintenance items I should prioritize. I genuinely appreciate this level of transparency and guidance. I have a foundational understanding of most vehicle repairs, but as a woman, it's not always easy walking into a service department feeling confident that you're receiving honest recommendations and not being taken advantage of. Nolan makes that experience much more comfortable. Although I didn't utilize the porter service during this visit, I typically do, and I always look forward to it. Mrs. Ruth, Mr. Kelly, and Mr. Mike consistently make me feel comfortable and keep me entertained during the ride to my destination. Their friendliness and personable approach make what could otherwise be an ordinary part of the service experience something I genuinely enjoy. Thank you all for making my service visits such a pleasant experience!

Buen service los recommendo muy amable y gracias por ayudarnos a tener el carro para mi compania

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Best dealer in charlotte great communication. Great customer service. My diagnosis was fast and clear. Since I decided to do 3 repairs I got a very good price deal. I was so pleased with free courtesy transportation back home and when my blazer was ready for pick up transportation back to the dealer. Amazingly.

Dallas in the service department was very nice and helpful. I went in to get my car fixed, and given different options to fix it. They were also very honest. I appreciate him keeping me up to date with everything via email and text. I definitely recommend.

Nolan was simply outstanding! Hire more like him! 😁

Very disappointed with our experience at Parks Chevrolet. We brought our 2020 GMC Yukon in because it was randomly shutting off and needing to be jumped. They kept our vehicle for weeks, communication was extremely poor, and we ended up paying nearly $3,000 despite having a warranty. After finally getting our Yukon back, the original problem is STILL happening and is now worse. Every time it shuts off, it has to be jumped again. After weeks without our vehicle and thousands of dollars spent, we expected the problem we brought it in for to actually be fixed. Based on our experience, I ... Read More

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Google - Sep 28, 2026

Very disappointed with our experience at Parks Chevrolet. We brought our 2020 GMC Yukon in because it was randomly shutting off and needing to be jumped. They kept our vehicle for weeks, communication was extremely poor, and we ended up paying nearly $3,000 despite having a warranty. After finally getting our Yukon back, the original problem is STILL happening and is now worse. Every time it shuts off, it has to be jumped again. After weeks without our vehicle and thousands of dollars spent, we expected the problem we brought it in for to actually be fixed. Based on our experience, I would not recommend buying a vehicle from them or having one serviced here. It felt like making money off additional repairs was more important than actually fixing the problem we brought the vehicle in for. Definitely document everything and get everything in writing.

Valerie was amazing she listen to me found a bank that would work with me got me the car I wanted with all the perks. I would highly recommend ask for Valerie. Got me a Beautiful 🚗

The entire experience was terrible. I went in for a simple tire exchange under my warranty, but it turned into a seven-hour ordeal. The gentleman at the desk initially gave me the wrong towing location, but the main issue was the lack of communication. I was told the wait would be three to four hours, yet I received no updates and my attempts to call were blocked by the automated system. While waiting, I was unexpectedly asked to pay for an inspection. Furthermore, all of my car’s settings—the dashboard, switches, and seat—were changed and left exactly how ... Read More

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Google - Sep 2, 2026

The entire experience was terrible. I went in for a simple tire exchange under my warranty, but it turned into a seven-hour ordeal. The gentleman at the desk initially gave me the wrong towing location, but the main issue was the lack of communication. I was told the wait would be three to four hours, yet I received no updates and my attempts to call were blocked by the automated system. While waiting, I was unexpectedly asked to pay for an inspection. Furthermore, all of my car’s settings—the dashboard, switches, and seat—were changed and left exactly how they were adjusted. When picking up my vehicle, the service advisor even addressed me as 'angry man' despite my calm demeanor. Terrible customer service—simple details mean a lot

This facility was very authentic, I appreciate the video received from the mechanic, showing in details my filters. With so much dishonesty surrounding vehicle maintenance, it was a breath of fresh air… that no ambiguity was involved in the transparency of the language used by the employees. I had the opportunity to decide if I wanted to process with the recommendations. I felt the difference when driving my vehicle with the tire rotation and air pressure. Thank you for an excellent experience, I don’t remember the last time I could say that when dealing with any of my cars ... Read More

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Google - Aug 30, 2026

This facility was very authentic, I appreciate the video received from the mechanic, showing in details my filters. With so much dishonesty surrounding vehicle maintenance, it was a breath of fresh air… that no ambiguity was involved in the transparency of the language used by the employees. I had the opportunity to decide if I wanted to process with the recommendations. I felt the difference when driving my vehicle with the tire rotation and air pressure. Thank you for an excellent experience, I don’t remember the last time I could say that when dealing with any of my cars maintenance.

Camille was great answered all my questions and concerns

Brandon was friendly and helpful. Service was quick and accurate.

My service advisor Dallas went above and beyond on my first visit here. The people here have obviously been trained to give the customer a great experience and maintain that view through out their interactions.

Brandon is very professional and excellent in what he do on keeping you up why you’re waiting for your car to be serviced

Nolan is the best—whenever I need assistance, I know he's just a text away and always ready to help. I wholeheartedly recommend Nolan.

The guy who serve my husband Edward Osborne was vey nice and professional.

All of the staff Rayal Mellouk, T Will, and Chris Guardado were very professional and knowledgeable in their areas of expertise. They made the buying experience very pleasurable. I would definitely recommend this dealership to my family members and friends.

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I purchased a used vehicle from Parks, and within three days of purchase, the brakes began making noise. I brought the vehicle in for inspection and was told the issue was likely due to brake glazing. However, the only recommendation provided was to “press the brakes harder,” with the claim that the noise should eventually stop. I do not feel this was an appropriate resolution to the concern. If the brakes were glazed, this should have been properly addressed while the vehicle was in your service department. Simply advising me to brake harder does not resolve the issue, especially since ... Read More

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Google - May 15, 2026

I purchased a used vehicle from Parks, and within three days of purchase, the brakes began making noise. I brought the vehicle in for inspection and was told the issue was likely due to brake glazing. However, the only recommendation provided was to “press the brakes harder,” with the claim that the noise should eventually stop. I do not feel this was an appropriate resolution to the concern. If the brakes were glazed, this should have been properly addressed while the vehicle was in your service department. Simply advising me to brake harder does not resolve the issue, especially since removing glazing generally requires driving at higher speeds and applying aggressive braking, which I should not be expected to do after just purchasing the vehicle. More importantly, I feel my concern was not fully acknowledged or validated. I purchased this vehicle expecting it to be safe and properly serviced, and I would appreciate a more thorough evaluation and resolution of the brake issue. Please let me know how Parks plans to address this matter.

(Translated by Google) We loved the service and advice that Joselyn and Meech gave us. (Original) Nos encantó el trato y asesoramiento que nos dio Joselyn y Meech

Service rep was awesome I was in and out !!! No surprises at check out . I don’t remember my reps name not because he wasn’t memorable but because I’m old and horrible with names . Names should print on receipts. Also the gentleman that greeted me was awesome advised of next steps and walked me to the rep. Waiting rooms was ok no WiFi access posted and I was too lazy to ask . Would have been great to knock out some work but scrolling FB WAS OK .The bathroom needed to be refreshen it wasn’t dirty but didn’... Read More

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Google - May 6, 2026

Service rep was awesome I was in and out !!! No surprises at check out . I don’t remember my reps name not because he wasn’t memorable but because I’m old and horrible with names . Names should print on receipts. Also the gentleman that greeted me was awesome advised of next steps and walked me to the rep. Waiting rooms was ok no WiFi access posted and I was too lazy to ask . Would have been great to knock out some work but scrolling FB WAS OK .The bathroom needed to be refreshen it wasn’t dirty but didn’t feel clean. Overall good visit

C.J. Montgomery and Chris Guardado wonderful to work with. They both worked after hours to make sure we were taken care of, and went out of their way to make my wife and I happy and into the drivers seat of the vehicle we wanted. I really appreciated their professionalism and personal kindness. My wife and were very pleased with the whole experience and will definitely refer others to them, should they be in the market for an automobile.

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I can never get a call back from them. Really frustrating when trying to have work done or getting parts. I’ll be taking my business elsewhere

Couldn't be happier, fastest oil change I've had. New York dealerships, your in the service department for at least 3 hrs for a Oil🛢Change. Nolan had me set up an appointment 3 days earlier for 3:00 pm I showed up at 10 minutes to 3:00 & was out the door at 3:10 pm That's service, & you have the confidence of a Chevrolet Dealership doing the job & service is documented. Thanks again for everything 🙏 They did a beautiful job, everything was done perfectly & you've earned the trust of a full time customer for service & warranty work in the ... Read More

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Google - Apr 16, 2026

Couldn't be happier, fastest oil change I've had. New York dealerships, your in the service department for at least 3 hrs for a Oil🛢Change. Nolan had me set up an appointment 3 days earlier for 3:00 pm I showed up at 10 minutes to 3:00 & was out the door at 3:10 pm That's service, & you have the confidence of a Chevrolet Dealership doing the job & service is documented. Thanks again for everything 🙏 They did a beautiful job, everything was done perfectly & you've earned the trust of a full time customer for service & warranty work in the future 👏. Tom Nagle, 2023 Camaro Charlotte N.C.

It took them 2 or 3 times for this to get fixed

Great experience!! We got to work with Shoni and she couldn’t have been any better!! Couldn’t recommend a better place to get your next vehicle from! 🫶🏼

There was a Ford Explorer Sport Trac I had inquired about on 4/9/2026 at 2:30pm. I spoke with Tykira and asked her if I can get the out the door price. She said yes I can get it for you give me about 20 minutes and I will send that over. I even made an appointment to go see the vehicle before she got me the out the door price. I was even going to put a deposit on the vehicle to hold it but she never called or texted me back. Never got the out the door price, never heard back ... Read More

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Google - Apr 10, 2026

There was a Ford Explorer Sport Trac I had inquired about on 4/9/2026 at 2:30pm. I spoke with Tykira and asked her if I can get the out the door price. She said yes I can get it for you give me about 20 minutes and I will send that over. I even made an appointment to go see the vehicle before she got me the out the door price. I was even going to put a deposit on the vehicle to hold it but she never called or texted me back. Never got the out the door price, never heard back from her. I finally did my own following up next day 4/10/26 at 3pm. I was informed the vehicle went to wholesale. I said okay Tykira could have told me that yesterday. They informed me that it went to wholesale that morning of the day I called back. Okay cool. So your assistant never did her job? Never told anyone about me coming to see the vehicle? Never told them I was going to put a deposit down? I guess not considering I had to follow up with my own phone call asking about the vehicle. This is one of the many reasons why people don't like dealerships. They don't care about customer service! This is the second time in a month with this type of experience dealing with a dealership. First one gave me the runaround for a week and a half then sold the vehicle on me. That dealership was Gerald Jones Honda in Augusta GA. Now this place. Both Ford Explorer Sport Trac, same vehicle because that's what I want. Not can we sell you something else? No you can not. Funny because both places said had that same comment. And if you read 1 star reviews it's an issue of not calling customers back. Whether it's sales, service, or finance departments.

I’ve been thinking about buying a car for months, and I’m so glad I finally did and even more glad that I worked with Valerie Johnson! She was so personable and made the entire experience feel easy and stress-free, especially as a first-time buyer. She was honest, communicative, and really made sure I understood everything. What stood out the most was how she followed up with me even after I drove off the lot. That kind of care means everything. Valerie is a great asset to the Parks Chevrolet team!

I am extremely disappointed with this dealership. About a week after an oil change performed here, my vehicle started shaking and showing multiple codes. When I contacted them, they refused to properly diagnose the problem and told me to take the vehicle to another dealership instead. They also told me to contact General Motors myself for towing and rental assistance, offering no help at all. When I tried to speak with the manager, they avoided the situation and hung up the phone without providing any solution. I am now left without a vehicle and no support. This is completely unprofessional ... Read More

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Google - Apr 1, 2026

I am extremely disappointed with this dealership. About a week after an oil change performed here, my vehicle started shaking and showing multiple codes. When I contacted them, they refused to properly diagnose the problem and told me to take the vehicle to another dealership instead. They also told me to contact General Motors myself for towing and rental assistance, offering no help at all. When I tried to speak with the manager, they avoided the situation and hung up the phone without providing any solution. I am now left without a vehicle and no support. This is completely unprofessional and unacceptable.

Tommy Brooks doesn’t seem like a people person. Brandon Best helped me before years ago and actually remembered me.

Mark did a great job. Good communication and completed on time.

Rashawn and the team were awesome! Great experience!

Parks Chevrolet provided me with the best service - not just on my car, but the customer service was exceptional! Dyllan provided me with the utmost respect in realistic timing of repair, any updates, and was so professional in how he handled everything. The first picture is how my car went into the shop on January 14th 2026 and the second picture is how it came out just a few days ago. It took a little over two months, to no fault of the shop, mostly insurance and parts required….but to say I am blown away by the results would ... Read More

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Google - Mar 23, 2026

Parks Chevrolet provided me with the best service - not just on my car, but the customer service was exceptional! Dyllan provided me with the utmost respect in realistic timing of repair, any updates, and was so professional in how he handled everything. The first picture is how my car went into the shop on January 14th 2026 and the second picture is how it came out just a few days ago. It took a little over two months, to no fault of the shop, mostly insurance and parts required….but to say I am blown away by the results would be an understatement. I’m so grateful to the team and appreciate their care and concern for me and my vehicle during this process. I recommend them for any and all repairs!

This Chevrolet location is awesome from customer service to remarkable mechanics the location is clean the employees go above and beyond for their customers there’s also an option for shuttle to and from if you have to leave your vehicle Thank you for servicing my vehicle and treating me with kindness

Excellent

I had the pleasure of working with Ms.Valerie J during the process of purchasing my car. She is the reason I stayed, she was professional, caring & made sure she took care of me! I appreciate her services & working with me, I would recommend her & the Parks Charlotte location to anyone. Thank you again Ms.Val!

I wanted to write an honest review of this location. I can’t speak on all Parks facilities but I shopped at the Charlotte one in particular. I myself live in Virginia. I drove down on a Saturday to make a deal on a used car purchase I found online. Unfortunately the used vehicle was no longer available. So my sales representative Demetrius gave me a new Chevrolet Silverado 1500 to test drive and check out. It wasn’t was I initially wanted but Demetrius made me fall in love with it. I wasn’t able to secure a deal on ... Read More

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Google - Mar 12, 2026

I wanted to write an honest review of this location. I can’t speak on all Parks facilities but I shopped at the Charlotte one in particular. I myself live in Virginia. I drove down on a Saturday to make a deal on a used car purchase I found online. Unfortunately the used vehicle was no longer available. So my sales representative Demetrius gave me a new Chevrolet Silverado 1500 to test drive and check out. It wasn’t was I initially wanted but Demetrius made me fall in love with it. I wasn’t able to secure a deal on that Saturday. So the following Sunday Trevon the sales manager gave me a call on his day off I’d like to add and we came to a deal over the phone. Parks Chevrolet delivered the vehicle to me 2.5 hours away to my home residence in Virginia completely hassle free. All the paperwork was handled electronically and over the phone it was completely seamless. Of course the delivery driver was pleasant as well and very informative. I’m now 2 days into ownership and I’ve had a few questions about the titling and registration. Rest assured I contacted my sales representative and they answered all my questions. I highly recommend this location to anyone who is looking for a great deal. These guys mean business when they tell you that they are going to get you in something you’re going to love. Also little funny side note, I had my 7 month old with me. She loved Demetrius and he promised me if I bought a new car he would get her a balloon because she was very fascinated with the balloons at the dealership. Guess what was in the back seat of the truck when it was delivered to me? That’s right my daughters balloon! Just goes to show how much this place cares about their customers, the little things always matter and I just thought that was very sweet. Anyways again I’d highly recommend anyone looking for a new or used car to stop in at Parks Chevrolet they will take care of you I promise!

It was simply incredible, everything fast, explained and detailed

One of the worst experiences I have ever had. Started off with sending a lead in and giving a phone number only to get an opt in text with little to no follow up. I am just buying a car. I had to call to get things going and we drive 2.5 hours to get the car because they can beat the rate. Turns out we had to wait another hour and a half they cannot beat the rate. They submitted to two banks that they did not need to submit to, to beat the credit union rate. Very unorganized and ... Read More

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Google - Mar 5, 2026

One of the worst experiences I have ever had. Started off with sending a lead in and giving a phone number only to get an opt in text with little to no follow up. I am just buying a car. I had to call to get things going and we drive 2.5 hours to get the car because they can beat the rate. Turns out we had to wait another hour and a half they cannot beat the rate. They submitted to two banks that they did not need to submit to, to beat the credit union rate. Very unorganized and a horrible experience. Our sales lady Shoni was the only bright spot. She was amazing. I would drive 5 hours in the other direction to avoid this dealership. Please avoid if you can.

I took my Suburban to this dealership at 8530 Ikea Blvd, Charlotte, NC 28262 for a diagnostic. They didn't do anything to it. They kept it for four days and then tried to charge me, claiming they had it in the shop and didn't give me any diagnosis because they couldn't find any error codes. When I got home, I noticed some wires hanging from under the steering wheel, and when my husband saw it, he realized they had disconnected the computer and another connector. God watched over me and didn't leave me stranded. Here's a picture ... Read More

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Google - Mar 3, 2026

I took my Suburban to this dealership at 8530 Ikea Blvd, Charlotte, NC 28262 for a diagnostic. They didn't do anything to it. They kept it for four days and then tried to charge me, claiming they had it in the shop and didn't give me any diagnosis because they couldn't find any error codes. When I got home, I noticed some wires hanging from under the steering wheel, and when my husband saw it, he realized they had disconnected the computer and another connector. God watched over me and didn't leave me stranded. Here's a picture of how they gave it back to me

Trucked was posted online on Tuesday. Was given the run around on the truck for 3 days. Was told to pick up the truck Friday morning. When arrived the truck was in the shop in complete shambles. The truck posted online was not the same truck as the one we saw and was confirmed by salesman it was not the same. Probably the worst sales experience I have ever experienced. Do not buy from here!!!

Called with a stock number to get a number out the door. Quoted the wrong truck. Gave me a second offer on the same truck. Pointed out the problem and never received a new offer. Dealt with 5 people and poor communication.

I have been speaking with Parker’s Chevrolet for quite some time now, and I want to take a moment to recognize the outstanding service I received. Mrs. Valerie J was the only salesperson who truly persuaded me to come into the dealership. She consistently followed up with me, answered my questions, and made me feel valued throughout the entire process. She worked closely alongside the manager, T. Will, and together they demonstrated professionalism, patience, and a genuine eagerness to support me in purchasing a new vehicle. Their teamwork and dedication did not go unnoticed. I truly appreciate the level ... Read More

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Google - Feb 20, 2026

I have been speaking with Parker’s Chevrolet for quite some time now, and I want to take a moment to recognize the outstanding service I received. Mrs. Valerie J was the only salesperson who truly persuaded me to come into the dealership. She consistently followed up with me, answered my questions, and made me feel valued throughout the entire process. She worked closely alongside the manager, T. Will, and together they demonstrated professionalism, patience, and a genuine eagerness to support me in purchasing a new vehicle. Their teamwork and dedication did not go unnoticed. I truly appreciate the level of customer service I experienced and am grateful for their assistance in helping me move forward with this purchase.

We bought a used vehicle from them in November. They pushed their supposed bumper to bumper warranty on us. The first time I went to use it we were denied. When I called them about it I had to leave a message for their finance department. 3 days later I am still waiting for a call back. Now about my vehicle, the Carfax showed no accidents. However it appears there has been a major repair to the rear driver side of the vehicle according to a reputable repair facility. Long story short I wouldn’t recommend Parks Chevrolet as they are ... Read More

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Google - Feb 20, 2026

We bought a used vehicle from them in November. They pushed their supposed bumper to bumper warranty on us. The first time I went to use it we were denied. When I called them about it I had to leave a message for their finance department. 3 days later I am still waiting for a call back. Now about my vehicle, the Carfax showed no accidents. However it appears there has been a major repair to the rear driver side of the vehicle according to a reputable repair facility. Long story short I wouldn’t recommend Parks Chevrolet as they are only interested in getting you signed and sending you out the door.

My own experience at Parks Chevrolet Charlotte is amazing. I setup an appointment, then go in and Brian and Service Team make sure you are almost there with them. So making the right decision for my automobile. I definitely recommend Park Chevrolet Charlotte for all your automobile services. Thank you Brian and Service team.

Our salesman was professional and polite. We had an overall good experience for buying a car. Would buy from Parks Chevrolet again.

Great experience all around! Will recommend to all of my friends and family!

I tried to lease a new colorado from Parks. The first truck I tried for they took forever to get me payments and supposedly it got sold. Then they told me about another truck. I tried for it they told me out of my budget. Then they had a cheaper truck than the first one. They told me out of my budget. They gave me the Run around for a week. I would rather buy a used vehicle from anywhere else than from Parks. Their customer service and communication with customers was horrible.

The entire staff at Parks was a pleasure to deal with and every person there went above and beyond in service.

I scheduled an oil change and a replacement key fob. My original appointment fell on a day when the snow/ice storm closed the dealership. I called multiple times that morning before my appointment to confirm they were closed. (The work answering machine is how I confirmed they were closed.) I even emailed the representative that set up my appointment to confirm they were closed. After the storm passed, I never received a call/email back to schedule a new appointment. This is not my biggest problem. I did contact them again and scheduled another appointment. During my rescheduled appointment ... Read More

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Google - Feb 6, 2026

I scheduled an oil change and a replacement key fob. My original appointment fell on a day when the snow/ice storm closed the dealership. I called multiple times that morning before my appointment to confirm they were closed. (The work answering machine is how I confirmed they were closed.) I even emailed the representative that set up my appointment to confirm they were closed. After the storm passed, I never received a call/email back to schedule a new appointment. This is not my biggest problem. I did contact them again and scheduled another appointment. During my rescheduled appointment which was at 11:30, I arrived and dropped my truck off at 11:15. My vehicle was not ready to leave until 1:45. When I received my replacement key fob for $360, it did not include the actual key or even a loop to attach to a key chain. I can't believe this is the service I received from this dealership. I have purchased two new vehicles from here within a two year period and this is how I'm treated. I will look elsewhere for my next purchase. Here's my edit which made me change my 1 star to 4: We were contacted by Kyle in the service department and he took care of us. We now have a key for our fob. He had us in and out in less than 30 minutes. Thank you for understanding our issue and taking care of it quickly. We appreciate you!

(Translated by Google) Excellent service and attention, the best cars at the best prices (Original) Excelente servicio y atención los mejores autos a los mejores precios

Overall, the experience was positive. I’ve purchased two vehicles from Parks Chevrolet-Charlotte within the past 5 years. The only issues that I’m having is that I’ve never received a copy of the sales documents and I’m still waiting on my second key fob to be delivered.

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The service department at Park Chevrolet Ikea, made a horrible call. My 2014 Chevy Spark was diagnostic for $194.66. They did not do any repairs that the code gave. Instead, I was told that I needed a whole new transmission, which would cost me over $5000 dollars. None of that felt right, as nothing about my car was indicating transmission issues. I drove my car to a local Auto Shop for a 2nd opinion. I did not share with this Auto shop, that I had already been given a prognosis of what was wrong with my car. I wanted to see if they ... Read More

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Google - Jan 31, 2026

The service department at Park Chevrolet Ikea, made a horrible call. My 2014 Chevy Spark was diagnostic for $194.66. They did not do any repairs that the code gave. Instead, I was told that I needed a whole new transmission, which would cost me over $5000 dollars. None of that felt right, as nothing about my car was indicating transmission issues. I drove my car to a local Auto Shop for a 2nd opinion. I did not share with this Auto shop, that I had already been given a prognosis of what was wrong with my car. I wanted to see if they would say the same. I had another diagnostic done on my vehicle. They gave me the same code P0171 as Chevy had given. There was NO mention of my transmission at all. They replaced the Intake hose(the old hose had acracks in it, allowing air to come through), did a Throttle Body Service, and replaced the air filter. My total was $343.24. Either Park Chevy Ikea's mechanics need more training or there is a sickening operation going on, where people are being told their cars need work done, that they really DON'T need. Shame on them!! Shame!!

Absolutely a pleasure to do business with. Sending all my friends and family to Parks Chevy Charlotte,

Update: called into the number on this reply and spoke with byant (a manager). He did everything he could to make sure he understood the situation, made sure i knew thats not a normal experience, and to try and gain me back as a customer. I think he did all 3. Mistakes are made but its how you handle them and bryant very clearly understands that. Thank you for reaching back out. Original post kept for context. Lindsay and everyone was fantastic. The appraiser i sat with tried to make me feel like i didnt know what i was talking about ... Read More

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Google - Jan 28, 2026

Update: called into the number on this reply and spoke with byant (a manager). He did everything he could to make sure he understood the situation, made sure i knew thats not a normal experience, and to try and gain me back as a customer. I think he did all 3. Mistakes are made but its how you handle them and bryant very clearly understands that. Thank you for reaching back out. Original post kept for context. Lindsay and everyone was fantastic. The appraiser i sat with tried to make me feel like i didnt know what i was talking about when he brought me a $7500 cash offer for my truck. Then laughed when i asked what my trade in offer was and said it was the same. Went to a dealer up the street, just sold it for 11,000 cash. The sales people are great, but hopefully you dont meet the guy i did.

Let me just start by saying it began great. Our salesman was on top of it working on pricing and anything we needed. The trouble came in starting at delivery. They delivered our vehicle 3 days later then we were told which wasn’t a huge deal it was around Christmas. The delivery drivers were wonderful. Upon delivery we noticed we weren’t refunded our 1,000$ deposit which took us several phone calls to get. Everyone wanted to pass it to someone else. We were promised a front license bracket as the vehicle is supposed to be licensed in Virginia. Now they ... Read More

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Google - Jan 28, 2026

Let me just start by saying it began great. Our salesman was on top of it working on pricing and anything we needed. The trouble came in starting at delivery. They delivered our vehicle 3 days later then we were told which wasn’t a huge deal it was around Christmas. The delivery drivers were wonderful. Upon delivery we noticed we weren’t refunded our 1,000$ deposit which took us several phone calls to get. Everyone wanted to pass it to someone else. We were promised a front license bracket as the vehicle is supposed to be licensed in Virginia. Now they are dodging our phone calls and text because they don’t know the status. Passing it to the next person again. Our salesman got rude the last time I called him in regards to getting a copy of our paperwork as we never received anything for the vehicle like he didn’t want to be bothered with it. Update of 3/2 Still no resolution no title

(Translated by Google) Good help and in Spanish (Original) Buena ayuda y en español

Its a great experience to visit these place people are very happy,approachable in very friendly Keep it up guys..more power to every one Thank mr RashawnBarett for the help

Great experience! Will be back to service and purchase in the future!

Very disappointed with the service at this location. I dropped my car off on NYE and got the run around. The service advisor, Brian, was misleading with the information and didn't understand my concerns. There was a whole day in which I didn't receive an update until I called and Kyle called me back. I was pretty much given the run around and feel like they were trying to take advantage. I went to pick up my car and Brian still tried to charge me. They didn't do nothing for my car, it was parked for a ... Read More

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Google - Jan 9, 2026

Very disappointed with the service at this location. I dropped my car off on NYE and got the run around. The service advisor, Brian, was misleading with the information and didn't understand my concerns. There was a whole day in which I didn't receive an update until I called and Kyle called me back. I was pretty much given the run around and feel like they were trying to take advantage. I went to pick up my car and Brian still tried to charge me. They didn't do nothing for my car, it was parked for a week, and didn't get a diagnosis. 2 stars because Kyle helped me out but otherwise never again.

Don’t go through this place.We put money down on a truck! We had it one day and the check engine light came on. They lied to us about the truck. Nobody would answer us. We have come here 3 times in a week. Lindsay told us one thing then wouldn’t pick up her phone. I am so upset. Never again!!!! I give them zero review.

Unable to reach service always disconnected left telephone # for call back, no call. If park Chevrolet reads this have a manager call me.

The lady in the parts department who answers the phone calls needs to be replaced! Everytime I've called she has given me the wrong info on either the part number or the part I need. Mistakes like that will get someone's car broken or at the least an expensive repair bill. I REPEAT DO NOT TAKE HER ADVICE ON PARTS OR ANYTHING TO DO WITH CARS! she is not educated enough to be working in that department. Heed my warning.

Service was bad and they suck

Bad business and terrible communication and lies..... I would never again get a vehicle from them....

I purchased a 2022 Tahoe (CPO) from Parks Chevrolet Charlotte on October 23, 2025, and my experience has been nothing short of unacceptable. Shortly after purchase, I had to add coolant to the vehicle, and I also noticed dents all over the roof—something that should NEVER happen with a Certified Pre-Owned vehicle. When I took the Tahoe to a Chevrolet dealership in Roanoke, VA for a state inspection and to have the sunroof checked, I was told the wind deflector was broken. The service manager pointed out excessive grease in the sunroof track, tape lines around the sunroof and door jambs, and ... Read More

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Google - Nov 24, 2025

I purchased a 2022 Tahoe (CPO) from Parks Chevrolet Charlotte on October 23, 2025, and my experience has been nothing short of unacceptable. Shortly after purchase, I had to add coolant to the vehicle, and I also noticed dents all over the roof—something that should NEVER happen with a Certified Pre-Owned vehicle. When I took the Tahoe to a Chevrolet dealership in Roanoke, VA for a state inspection and to have the sunroof checked, I was told the wind deflector was broken. The service manager pointed out excessive grease in the sunroof track, tape lines around the sunroof and door jambs, and clear signs that the sunroof had been worked on. Following that visit, I contacted Bryant at Parks Chevrolet Charlotte, who suggested I take the vehicle to a body shop to determine whether the paint issues were a GM defect. The body shop confirmed that the roof, roof rails, and rear passenger quarter panel had been repainted poorly (which was not reflect on the Carfax and therefor voided the GM warranty), with trash left in the paint and little to no clear coat—again, completely unacceptable for a CPO vehicle. Because of all these issues, I was told on November 14, 2025, that they would “swap” me into another vehicle. Instead of helping, the process felt pressured and rushed. I ended up in a vehicle with fewer features, higher cost, and an overall worse deal than the one I originally had. The delivery experience was another disaster. I was told the vehicle would be delivered on November 20th, but the transport driver waited two hours for the dealership to get everything ready—and no one informed me of any delay. I drove 30 minutes to meet a driver from Parks Automotive, waited an hour, and finally learned the vehicle wouldn’t be delivered until the 21st. The dealership’s only response was, “Sorry for the inconvenience.” When the 2023 Tahoe finally arrived on 11–21–25, it had three dents, low washer fluid, and dead/low key fob batteries. Yet again, this was sold as a CPO vehicle supposedly “free of dents.” To make matters worse, I was charged a second doc fee, paid taxes again (over $2,000), received less for my trade, and paid more for the replacement vehicle—all while being told that the dealership was “going above and beyond.” After initially dealing with Bryant, I suddenly couldn’t reach him anymore and was passed off to Tre and ReShawn. I had to repeatedly call just to get paperwork corrected, delivery scheduled, and basic questions answered. In total, this dealership left me with an additional $6,000 in unexpected expenses—all because the original 2022 Tahoe they sold me should never have been certified in the first place. I strongly feel the dealership should have taken responsibility instead of forcing me to absorb the costs of their mistake. The only thing I can say positively about this whole experience was the transport driver Melodie Gillespie. She made me feel heard and was very professional and thorough making sure paperwork was signed correctly and notarized. I cannot recommend Parks Chevrolet Charlotte. My experience has been frustrating, unprofessional, and costly from start to finish.

Parks chevy is the worst dealership in Charlotte I dropped my truck off to get get serviced and for a coolant leak they had my truck for over 2 weeks and they couldn’t get parts in for the coolant leak and they didn’t do my oil change even though they claimed they did the oil change so basically my truck was in their shop for over 2 weeks withouth even getting fix They didn’t do the oil change and air filter change and they didn’t even fix my coolant leak I had to pull my truck for lack ... Read More

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Google - Nov 21, 2025

Parks chevy is the worst dealership in Charlotte I dropped my truck off to get get serviced and for a coolant leak they had my truck for over 2 weeks and they couldn’t get parts in for the coolant leak and they didn’t do my oil change even though they claimed they did the oil change so basically my truck was in their shop for over 2 weeks withouth even getting fix They didn’t do the oil change and air filter change and they didn’t even fix my coolant leak I had to pull my truck for lack of service and communication and honestly Tommy brooks doesn’t do much to help costumers

online quote then went up $2k in person.

Horrible business and communication, I had cash in hand for a truck at this dealership. I called at 11:30 to let them know I would be by at 12:30 to put a deposit on said truck. Got a confirmation text with my appointment time, I show up and the truck is sitting outside freshly detailed; so I’m thinking alright perfect. Upon walking in the door I’m told the truck is now sold. It’s a sad time when even a company this big can’t hold true to their word. Absolute waste of my time and not to mention the ... Read More

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Google - Nov 5, 2025

Horrible business and communication, I had cash in hand for a truck at this dealership. I called at 11:30 to let them know I would be by at 12:30 to put a deposit on said truck. Got a confirmation text with my appointment time, I show up and the truck is sitting outside freshly detailed; so I’m thinking alright perfect. Upon walking in the door I’m told the truck is now sold. It’s a sad time when even a company this big can’t hold true to their word. Absolute waste of my time and not to mention the utter disappointment as this was a truck I really wanted. Shame on you parks Chevy

I recently brought my 2019 Chevy Silverado (RO# 643076) to this dealership for service and paid $3,200 for an A/C compressor and belt replacement. Unfortunately, the entire experience was extremely disappointing. After dropping off my truck, I went over a week with no communication or status updates. I had to physically return to the dealership just to find out what was happening. Even then, I was never able to connect with a supervisor to discuss the delay or get clear information. As an active-duty service member, my time is limited, and going more than a week without any contact created a major ... Read More

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Google - Oct 22, 2025

I recently brought my 2019 Chevy Silverado (RO# 643076) to this dealership for service and paid $3,200 for an A/C compressor and belt replacement. Unfortunately, the entire experience was extremely disappointing. After dropping off my truck, I went over a week with no communication or status updates. I had to physically return to the dealership just to find out what was happening. Even then, I was never able to connect with a supervisor to discuss the delay or get clear information. As an active-duty service member, my time is limited, and going more than a week without any contact created a major hardship. When I finally reviewed the rest of the repair recommendations, I found that the quoted prices for other services (CV axles, alternator, oil cooler lines, etc.) were $1,500–$2,000 higher than comparable ASE-certified shops in the area. I’ve used Chevy dealerships across multiple states throughout my career, and this was by far the worst experience I’ve had. The lack of communication, high pricing, and inability to reach a supervisor left me with no confidence in returning for future service. I value Chevrolet’s reputation and expect better accountability and customer care from an authorized dealership.

I brought my 2019 Chevrolet equinox from park Chevrolet I been having some issues. Its like the service department can’t find the issue I spent 4k within a month and I’m still having the same issue. Update: I took my car to Pep Boys Charlotte and they told me that my spark plugs needed to be changed because I was still having the same issue from when I took my car to Chevrolet, so Pep Boys changed my spark plugs. Basically they gave me a tuneup. and ever since they tune the car up I have not been having ... Read More

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Google - Oct 5, 2025

I brought my 2019 Chevrolet equinox from park Chevrolet I been having some issues. Its like the service department can’t find the issue I spent 4k within a month and I’m still having the same issue. Update: I took my car to Pep Boys Charlotte and they told me that my spark plugs needed to be changed because I was still having the same issue from when I took my car to Chevrolet, so Pep Boys changed my spark plugs. Basically they gave me a tuneup. and ever since they tune the car up I have not been having no issues with the car. Also they did the fuel injection cleaner and I haven’t been having any problems since I’m still frustrated that I had to spend $4000 at Park Chevrolet within a month and they didn’t fix the problem. I don’t understand what they do there so I’m very disappointed with the service cause $4000 a lot of money hard earned working money.

Bought a 2024 Genesis GV80. Ever since the first day owning the car been having issues. Told me to go to the Genesis dealership about the camera issues “should be covered under warranty” come to find out it wasn’t. Car wires were hanging loose and now the headlights don’t work. Been out of a car we just bought for a damn month now. Don’t trust used cars here, get it fully inspected by an independent mechanic.

Great friendly Staff. They helped me get a great deal on my new Silverado EV vehicle. I never felt pressure and felt CJ had my best interest in getting the Sale done. He was a top tier salesman! This has been the best dealership experience I have ever had.

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I was searching for my cars value through Kelly Blue book and was contacted several times by this dealership with an offer on my car saying they would like to buy it. I brought it in and the salesman was unable to figure out how to read the odometer, then claimed a check engine light was on which I told him according to the Honda manual the light that was on indicates it's due for an oil change. He then said they are not interested in buying the vehicle. Took it to Honda and they confirmed the light that ... Read More

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Google - Sep 6, 2025

I was searching for my cars value through Kelly Blue book and was contacted several times by this dealership with an offer on my car saying they would like to buy it. I brought it in and the salesman was unable to figure out how to read the odometer, then claimed a check engine light was on which I told him according to the Honda manual the light that was on indicates it's due for an oil change. He then said they are not interested in buying the vehicle. Took it to Honda and they confirmed the light that was on just indicates it was due for an oil change and purchased it for the same price, ended up being a waste of time coming. I would never recommend buying from a dealership where the salesman is unable to read an odometer and service manual.

I purchased a car November 2024. Promised a 2nd key. Salesman contact 3 times. Sales support promised immediate action. Contacted 15+ times. Even tho having a legal contract for the replacement key. They took no action. 9 months later, upon threat- they sent me a check for reimbursement. -The Parks Commitment - Is a meaningless joke. 2 words Y'ALL SUCK

Purchased a 2025 Silverado 2500 from Parks earlier this year. The truck was fine, and the communication and dealings up to buying the truck were fine. After that, Parks completely dropped the ball. It took months of emailing back and forth with Mark Milbury and Paul Ruiz to get the vehicle registered and get a plate. I bought the truck in Charlotte to bring to Columbia. When I met with Mr. Ruiz at the finance table, it was his direct suggestion that I let Parks handle the registration and titling since I was billed a $900 document fee as a part of the ... Read More

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Google - Aug 22, 2025

Purchased a 2025 Silverado 2500 from Parks earlier this year. The truck was fine, and the communication and dealings up to buying the truck were fine. After that, Parks completely dropped the ball. It took months of emailing back and forth with Mark Milbury and Paul Ruiz to get the vehicle registered and get a plate. I bought the truck in Charlotte to bring to Columbia. When I met with Mr. Ruiz at the finance table, it was his direct suggestion that I let Parks handle the registration and titling since I was billed a $900 document fee as a part of the sale. Despite me giving Mr. Ruiz a W9, signing all the POA forms, and everything, I never received a plate or a registration. What ensued after this was a months-long back and forth wherein I'd get emails asking for the same documents I'd already sent previously and had to repeatedly follow up to ask about the status of this issue every few weeks, otherwise I wouldn't hear anything. Eventually, I did receive a plate and registration, some 130+ days after I bought the vehicle. Then, I get a fun surprise a few days ago, when my bank calls me and notifies me that Parks never recorded their lien on the title. I emailed Mark Milbury , Paul Ruiz, and Trevon Williams about this. Nobody responded. I had no intention of leaving a negative review, even after the whole registration hassle, but this failure to properly record the lien and then ignoring my contacts about it is just a super disappointing icing on the disappointing cake. Now I've got to get a title and get with my bank and pay to record the lien. I've never had so much difficulty with a new vehicle purchase prior to this. Very disappointed in how Parks handled this one.

Had bad experience with this dealership, ill try to be fair though: I purchased 2020 Mercedes GLE back on February 2025 the price was $27500, the car had probably previous AC leak (they didn't inform me about it), since it was winter I didn't use the Ac until June, getting not cool air, I checked with them about any warranty, didn't take any response, I thought ok ill trade in this car with them (so I don't have to worry about the AC) they gave me price $19000 (so just within 4 months they rob you $8500 with no shame feelings). not ... Read More

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Google - Aug 22, 2025

Had bad experience with this dealership, ill try to be fair though: I purchased 2020 Mercedes GLE back on February 2025 the price was $27500, the car had probably previous AC leak (they didn't inform me about it), since it was winter I didn't use the Ac until June, getting not cool air, I checked with them about any warranty, didn't take any response, I thought ok ill trade in this car with them (so I don't have to worry about the AC) they gave me price $19000 (so just within 4 months they rob you $8500 with no shame feelings). not to mentioned that I drove this car more than 45 days with expired tag because of too many employees not doing their job properly. Do not trust too much this dealership, and if you want to trade in your car, better to sale your car in any other dealership like CarMax for sure they will pay for your car minimum of $3000 to $ 4000 more than Parkschevrolet Charlotte will do. just to be fair, sales manger tried to contacted me yesterday but I gave up of all of them.

Once you drive off the lot, you're nothing to them. First, couldn't get a straight answer on where my registration was, when I could get a response. Tried for 2 months to schedule the first covered service and only got the run around. Oh, the service manager will contact you - nope, just empty promises.

Trying to get in contact with the General Manager & Owner of this establishment has been a rollercoaster. Nobody with professionalism has reached out to resolve the problems that have been brought forward to them. I asked for upper management twice and I still somehow keep getting contacted by Camille in service who has a nasty attitude and I’m beyond tired.

My wife and I bought a 2022 Blazer from Luc he is a great guy and did everything he could to be helpful, so he is not at fault for any of the up coming complaints, we came in from Oklahoma for a vacation and realised that we would not have the ability to carry everything home so we needed a bigger vehicle. After fiancing the vehicle and making a deal for tires to be done, we handed off the keys and we waited at the dealership for 3 hours just to find out they did not have the tires the vehicle ... Read More

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Google - Jul 3, 2025

My wife and I bought a 2022 Blazer from Luc he is a great guy and did everything he could to be helpful, so he is not at fault for any of the up coming complaints, we came in from Oklahoma for a vacation and realised that we would not have the ability to carry everything home so we needed a bigger vehicle. After fiancing the vehicle and making a deal for tires to be done, we handed off the keys and we waited at the dealership for 3 hours just to find out they did not have the tires the vehicle needed and they needed to order them. The sales team gave us a loaner vehicle so we could continue our vacation and told us they would call us when our car was complete on service. We called the day after to figure out what going on because we expected the call before 2pm which ended with the Receptionist saying a sales manager would be call us back. After this We stopped by because we were headed back to the hotel we are staying in, they still did not have the tires, the vehicle had not even been touched yet they had the vehicle for 2 and a half days to do nothing to it and not answering questions at all about what was going on.

I had problems with the pulley and clutch in my 2020 Chevy Camaro. I thought they fixed everything but they did not!!! I drive the car home and heard a clanking noise. It would make the noise no matter what gear it was in. Today I took the car to a shop to check out the noise, only to find out they did not bolt down the drive shaft after the repair. Who does that? I’m really tired of people not doing the jobs they are paid to do. This could have killed me and my family and done more ... Read More

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Google - Jun 29, 2025

I had problems with the pulley and clutch in my 2020 Chevy Camaro. I thought they fixed everything but they did not!!! I drive the car home and heard a clanking noise. It would make the noise no matter what gear it was in. Today I took the car to a shop to check out the noise, only to find out they did not bolt down the drive shaft after the repair. Who does that? I’m really tired of people not doing the jobs they are paid to do. This could have killed me and my family and done more damage to my car. I would expect much better work from the dealership but as I go along I see that I cannot trust anyone.

This place is a Joke , sales guys are complete liars. I had an horrible experience. The sales manager “Tee Will” needs to be fired immediately

I've tried several times on 3 different days to get in touch with the Parts department. It's like my calls falls of the face of the earth. I'll try another GM dealership.